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Rural Housing Service Multi-Family Housing Site Evaluation – Midwest Region

Report Information

Date Issued
Report Number:
04801-0001-21
Report Type
Inspection / Evaluation
Component
Rural Housing Service
Description
We determined that the Rural Housing Service did not consistently perform timely servicing of multi-family housing projects we reviewed in the Midwest Region, which is essential to ensure that borrowers provided rental residents with safe and sanitary housing.
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View report on Oversight.gov

Recommendations

Develop a time-phased plan to implement a process to monitor servicing timeframes and alert officials of upcoming deadlines.

Develop and implement a time-phased plan to establish procedures that can be accomplished with current resource levels. These procedures need to include follow-up actions for when: (1) borrowers do not respond to physical inspection results, and (2) projects have unresolved physical deficiencies.

Implement interim procedures to follow-up with any borrowers that have not responded to inspection results or addressed unresolved deficiencies.

Develop and implement a process to oversee that relevant servicing documentation is uploaded to a project’s electronic customer file.