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Evaluate the timeframe to process program complaints and, based on this analysis, develop and implement timeframes and a success rate to ensure program complaints are processed in a prompt and timely manner.
Based on the analysis performed in Recommendation 1, update Departmental guidance outlining timeframes for processing program complaints. Once updated, publish the Departmental guidance on OASCR’s public website.
Develop and implement a strategy to routinely evaluate and address OASCR's staffing and funding resources to ensure that program complaints are processed in a timely manner.
Adhere to the 180-day timeframe established within the Departmental guidance until new timeframes have been developed and implemented.
Revise and update the memorandum of understanding with FNS with timeframes for processing complaints based on OASCR's analysis (see Recommendation 1) to ensure program complaints are processed in a timely manner.