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Revise and update the memorandum of understanding with HUD with timeframes for processing complaints based on OASCR’s analysis (see Recommendation 1) to ensure program complaints are processed in a timely manner.
Revise and update the memorandum of understanding with FNS to implement effective controls over FNS, such as conducting audits or compliance reviews, on a recurring basis to evaluate FNS’ complaint process and improve the timeliness of complaints referred to FNS.
Revise and update the memorandum of understanding with HUD to implement effective controls over Rural Development, such as conducting audits or compliance reviews of Rural Development, on a recurring basis to evaluate Rural Development's complaint process and improve the timeliness of complaints referred to Rural Development.
USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.
USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.