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Establish and maintain a system of quality control that is designed to periodically review a sample of case files to ensure evidence to support OASCR’s determinations and closures is adequate, accurate, and documented.
Require agencies to assess their program effectiveness and compliance with the Department’s civil rights regulations and policies and, furthermore, oversee these agency assessments.
Develop new controls to review the agency assessments and identify factors that could warrant further review of agencies and their civil rights practices.
Develop and implement a process to select USDA agencies and program offices for compliance reviews (on a recurring basis) based on program complaint activity, settlements or findings of discrimination, and other risk factors identified in agency assessments.
Develop and implement a process to perform periodic reviews of the strategic plan and regularly update the strategic plan.